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College, Dining, Economy, Food

LA going Pinks

November 1, 2008

Long lines, cash only, and great food. This can only equate to one thing, Pinks Hot Dogs.

Started in 1939, Pinks Hot Dogs on the corner of Melrose and La Brea, has established itself as a ‘must-try’ when in Los Angeles. From there long lines that sometimes go around the corner of the store, to the parking attendant that helps maintain the peace in there tiny parking lot, Pinks breaks the notion that all hot dogs are the same.

Boasting over 20 different types of hot dogs alone, Pinks offers its customers a variety of choices when it comes to ‘personalizing’ there dog. From the original Chili Dog to the film inspired “Lord of the RINGS dog” (10″ Stretch Dog, Yummy BBQ sauce topped with onion rings), just asking for a ‘hot dog’ will not work. Not only does Pinks offer a great selection of hot dogs, but they also serve burgers as well. The key element in almost all of Pinks menu items, is there famous chili. Using the same recipe that was used in 1939 by founder Paul Pink, Pinks attracts customers from all parts of Los Angeles. From famous celebrities to the average Joe, Pinks has used the strategy of great quality and service as there main business mantra. Every hot dog is made to the customers specifications, and is handled and prepared in a timely manner.

One may ask if it is worth staying in line for upwards of 30 minutes just for a ‘hot dog’, but most will tell you it is. The closer and closer you get to the front, the more and more you are convinced it is worth it. From the aroma of the chili, to the sight of the dogs being made, the visual showcase is a treat in itself.

Whether you are a college student looking for a creative date spot, a struggling actor looking for some inspirational food, or a high powered CEO looking to reconnect with us little people, Pinks is just a small reminder of why we love LA.

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Pinks Hot Dogs
709 N. La Brea Blvd
Los Angeles, CA
323.931.4223
Dining, Economy, News

Service Marketing: Georges at the Cove

October 31, 2008

From the simplistic marquee that adornes the entrance to the modern and stylish decor, Georges at the Cove in La Jolla, California offers an upscale experience in a contemporary setting.

Georges at the Cove offers guests three different dining expereinces, George’s California Modern, Ocean Terrace, and George’s Bar. While each are unique, all three are consistent in keeping up with George’s careful attention to the customers satisfaction and experience.

Attention to detail, and catering to the customers every need and desire has helped George’s develop the reputation of being at the top of its class. Winner of several restaurant awards, George’s has used a simple yet proven formula: Customer First.

When we look at successful restaurants and companies that provide a service, we can see that most, if not all share the common trait of having great relationships with there customers and doing everything to make sure that they walk away with a great experience.

The Ritz-Carlton hotel and resort chain is a great example of this. From the minute the guest walks through the revolving doors to the hotel, they are transformed from being the “average-Joe,” to something more: a guest. The difference between the “average-Joe” and “a guest” starts with the personalization of the service encounters with the Ritz Carlton and its staff. From the staff that cater to the ‘guests’ every request, to the ‘guests’ being addressed as “Mr.” and “Mrs.”, the Ritz-Carlton proves that putting there customers first equates to a good business.

With the service sector now accounting for more than 65% of the United States’ GDP, it is important that businesses get it right when it comes to its customers. Businesses providing a service must realize its consumers needs and address them accordingly. Having the proper customer protocols, management, as well as service quality should all be important points when running a business.

Georges at the Cove is just one of the prime examples of the result of having established good customer relations as well as quality service. From the contemporary dining setting, to the picturesque view of the Pacific ocean, Georges at the Cove makes there customers feel like ‘guests.’

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Georges at the Cove
1250 Prospect Street
La Jolla, CA
858.454.4244