Monthly Archives

December 2009

Social Media

AOL Instant Messenger: On The Outside Looking In

December 24, 2009

When AOL Instant Messenger, better known as AIM, first hit the online world in 1997, it took off like wildfire. While AIM wasn’t the first instant messaging application, it was by far one of the most popular and widely used. Whether you used it to stay in touch with friends or as a way to meet new people, AIM not only impacted our culture at the time, but it also laid the groundwork for future social media powerhouses, Facebook and Twitter.

With features like file transfer, emoticons, and the always amusing/irritating ‘warn’ button, AIM attracted groups by the masses. Still, that was then, and this is now. The reality is that AIM can no longer compete with the Facebook and Twitter’s of the world. The once teacher, has now become the student. AOL’s inability to monetize off AIM consistently has continuously been put to question and it seems like its now or never for AOL’s once popular application. Continue Reading…

Social Media

Why You Can’t ‘Dislike’ Facebook

December 14, 2009

When Facebook first started, Mark Zuckerberg intended it to be used as an online simulation of real-life relationships. To his credit, Facebook has become just that. From relationships to catching up with friends, Facebook has taken networking to new levels. Still, Facebook has a ways to go if it intends on being a true online representation of real-life.

The biggest complaint of which is the ability to dislike content on Facebook. Although Facebook allows you to ‘like’ content from your friends, they don’t have an option to ‘dislike’ something. The question then becomes what do you do if you find something so offensive that ‘hide content’ just doesn’t work for you?

Facebook Isn’t MySpace

No matter what the public says, in the end, Facebook will have the final say on how they want their social network to function. With that said, one of the most important things that Facebook considers when they introduce new features, such as their new Facebook privacy policy, is not only how it will affect users, but also their brand. Continue Reading…

Social Media

How Do You Measure ROI In Social Media?

December 2, 2009

In the first 24 hours upon its’ release, “Harry Potter and the Half-Blood Prince” smashed U.S. sales records by selling 6.9 million copies in the United States alone. It took J.K. Rowling over a year to write, but took only an hour to make millions. With any task or campaign one engages in, the ROI on the project is at the top of the list. Whether it be selling a book or a new TV commercial for your product, the ROI is how success is judged. With the explosion of social media marketing, companies often find themselves going through the motions of creating Twitter accounts and Facebook fan pages, but without any true understanding of “why.” This is due in part to the difficulty in measuring ROI for social media.

The Conflict of Push Marketing and Social Media

The biggest reason why it is difficult to measure the ROI of social media campaigns stems from the premise of social media itself. When sites like Twitter and Facebook were started, the immediate goal wasn’t to monetize it, but rather to create a platform that allowed users to interact, share, and network with one another in a seamless and simplistic manner. As these platforms gained popularity, it also began to attract marketers and companies that were exploring new ways to ‘push’ their product out there.

Here in lies the problem. The concept of ‘push’ marketing is one that is used by most if not all companies, and involves creating a product and actively reaching out to consumers in hopes that they will buy it. Traditionally, this involved an assortment of strategies including cold-calling, advertisements, and extensive marketing campaigns all of which were geared toward and increase in sales. Here, a successful campaign involves an ROI where money was made. Plain and simple. Continue Reading…